- On May 4, 2018
- In Jobs
Accessible Housing Association
Position: Tenancy Officer
Hours per week: Full time (immediate start)
Position directly responsible to: Tenancy Team Leader
Summary of Duties:
The Tenancy Officer is responsible for:
- Offering customers a range of housing options, across the housing continuum (Community, National Rental Affordability Scheme, Affordable Home Ownership, Private Rental Assistance, Private Rental Liaison Officer Program, Homelessness Services, Other specialist programs and services).
- Facilitating successful customer housing outcomes, through timely assessments, responses and support.
- Providing quality customer service to internal and external customers.
- Ensuring customers have a clear understanding of tenancy obligations across the continuum.
- Facilitation of successful tenancies on a daily basis.
- Ongoing liaison with support networks/organisations using a case management approach.
- Tenancy administration/CHCR data input/records management/report writing.
- Tenancy inspections.
- Inform Tenancy policy development and review.
- Working cohesively with staff and other team members.
The Tenancy Officer (TO) will comply at all times with the philosophies and polices of the Association as established by the Board of Management, and adheres to the Code of Conduct without exception. The TO will at all times, respect the confidentiality and privacy of all clients and properties. Recognise the sensitivity of information held by the Association. The TO will practice the principles of social justice; use a non-biased, non-judgmental approach to dealing with tenants and applicants.
- Working within a small team
- Experience with the provision of human services
- Application of relevant legislation and experience in interpreting legislation
- Working with computerised equipment and programs
- Experience in dealing with demanding workload/capacity to cope when under stress
- Ethos behind community-based organisations
- Literacy in commonly-used computer software packages e.g. MS Word/Excel
- Understanding and knowledge of principles of Equal Opportunity / WH&S / natural and social justice
- Knowledge of or ability to gain knowledge of relevant legislation e.g. RTA/SACCH Act/ Associations Incorporation Act
- Understanding the social vulnerability factors (such as economic, cultural, medical conditions) and their impact in the provision of housing services
- Understanding of issues and requirements pertaining to special needs groups
Personal Skills and Abilities
- Ability to work with a wide range of people, including those with challenging behaviours and disabilities
- Open-minded and communicative approach to problem-solving
- Community Service experience
- Working knowledge of community/social housing
- Associations Incorporation Act
- Residential Tenancies Act
- Current Driver’s Licence
- Additional out-of-hours’ work may be required
- Ability to work unsupervised, both in and out of the office
- The incumbent in the position is a Mandated Notifier of child abuse under the Children’s protection Act 1993
Applications can be sent to Att. Richard email@example.com
Contact Richard on ph: 8351 84 66 for further information.